ATM recalibration in India: Against the odds

Last Modified: Tue Nov 22 2016 08:27:47 GMT+0530 (India Standard Time)
  • 218,542
    ATM's in India according to RBI data, as on September-end 2016.
  • 3
    major ATM providers in the country: NCR, Diebold and AGS.
  • 2,500
    engineers and about 47,000 employees of the cash management firms currently deployed on the ground as per reports that came in on 21 Nov.
  • 8,800
    total number of cash vans available for this task which is a major bottleneck.
  • 5
    skilled persons need to come together to recalibrate ATM and coordinating this to fix up the vast ATM network had become a huge challenge.
  • 28
    person task force, one representative from every organization in the process, who are sitting in one control room stationed out of Mumbai and monitoring and coordinating the situation closely.
  • 3 - 4 hours
    needed to calibrate a single ATM. Calls for change in the hardware and update software.
  • 12,500
    ATMs being recalibrated in a day on an average. This number is likely to dip as the process moves to smaller cities, towns and rural areas.
  • Rs. 10,000
    approximate conservative cost of calibration of each ATM - new recalibrated cassettes will cost Rs 5,000-7,000 a piece, and the cost of an engineer is typically Rs 2,500 for two hours.
  • Rs. 200 crore
    The total cost of recalibration which the banks will have to bear.