separate instances of battery malfunctions were to blame for some of the handsets catching fire. Dong-jin Koh, Samsung's mobile business chief, acknowledged at a Monday press conference in Seoul, South Korea. He also used the conference to apologize to customers and suppliers.
A design flaw in the upper right corner of the battery made the electrodes prone to bend and, in some cases, led to a breakdown in the separation between positive and negative tabs, causing a short circuit.
A second battery, which came from a separate supplier had a manufacturing issue which led to a welding defect that prompted that battery to also short circuit and ignite.
dedicated staff tested 200,000 phones and 30,000 additional batteries as part of the investigation that eventually led to the above conclusions.
outside firms brought in to investigate (UL, Exponent and Germany’s TUV Rheinland) validated Samsung's internal findings.
rise in Samsung shares at closing on the KOSPI on the day of the announcement.
devices or 96% of the total 3 million Note 7 devices sold and activated have been returned globally.
$ 5 billion
Operating loss that Samsung said it expected to book, spread over the last two quarters of 2016 and the January-March 2017 quarter.